1. Order Processing Time

• Orders are processed within 1-2 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.
• A confirmation email with tracking information will be sent once your order has been shipped.

2. Shipping Methods & Delivery Times

• Standard Shipping: Estimated delivery within 3-7 business days.
• Express Shipping: Delivery within 1-3 business days for an additional fee.

Delivery times may vary due to location, weather, or courier delays.

3. International Shipping

• ScentMart offers international shipping to select countries.
• Shipping fees and estimated delivery times will be displayed during checkout.
• Customers are responsible for any customs duties, taxes, or additional fees incurred during international shipments.

4. Order Tracking

• After shipping, you will receive a tracking number via email. Use this number to track your order on the courier’s website or our tracking page.

5. Shipping Restrictions

• We do not ship to P.O. Boxes or restricted regions.
• Please ensure your shipping address is accurate to avoid delays.

6. Lost, Damaged, or Delayed Shipments

• If your package is lost, delayed, or arrives damaged, contact us within 7 days of the expected delivery or receipt. Our support team will resolve the issue promptly.

Thank you for shopping at ScentMart! Your satisfaction is our priority, and we’re committed to providing a fantastic shopping experience.